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Shipping Policies

Shipping

We ship globally from our studio in London UK. Orders placed before 12pm noon GMT (London time) Monday to Friday will be sent out the same day.

You will receive a shipping confirmation email with a tracking number, and orders require a signature upon delivery.

Please see costs and delivery times below for various regions. Note orders with engravings will require an additional two working days.


United Kingdom
Shipping option Cost Delivery time
Standard shipping Free 3 working days
Express shipping £5 Next working day
Express shipping
(delivered before 12pm)
£10 Next working day before 12pm
Same day courier
(London Zone 1-2)
£15 For orders placed before 12pm, package will be delivered on the same day between 3-6pm
For orders placed after 12pm, package will be delivered the next day between 12-6pm.

Europe (Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Slovakia, Spain, Switzerland)
Shipping option Cost Delivery time
Standard shipping Free 4-6 working days
Express shipping £10 2-3 working days

Europe (All other European countries)
Shipping option Cost Delivery time
Standard shipping Free 4-6 working days
Express shipping £15 2-3 working days

United States
Shipping option Cost Delivery time
Standard shipping Free 4-6 working days
Express shipping £15 2-3 working days

Rest of world
Shipping option Cost Delivery time
Standard shipping Free 5-7 working days
Express shipping £20 2-4 working days

Gift Wrapping

We offer gift wrapping at an additional £3 (or the equivalent in your local currency). Just check the gift wrapping box at checkout.

Where do you ship to?

We ship to the following countries (listed below in alphabetical order). We are unable to ship to P.O. boxes. Andorra, Australia, Austria, Bahrain, Belarus, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Singapore, Slovak, Slovenia, South Africa, South Korea, Switzerland, Sweden, Taiwan, Thailand, Turkey, U.A.E., Ukraine, United States, Vietnam.

Can I track my order?

Absolutely. You will receive an email with a tracking number once your order is shipped. Note that all orders require a signature at delivery.

Can I pick my order up from a London address?

If you would like to pick your order up from our studio, please complete your order using "Free standard shipping" and add in the checkout comments that you would like to collect this.

We will email you to arrange for a collection date. Our studio is open Mondays to Fridays, between 9am to 5pm. You can pick it up from our reception desk on Tanner Street, London SE1 3LE. It is about 5 minutes walk from the London Bridge tube station.

Do I have to pay import duties or taxes?

For destinations including the UK, EU, US, Australia, HK and Singapore, there are generally no import duties or taxes payable. For other destinations please see the table below for estimated charges.

International customers now have the option to prepay import duties at checkout. If this option is not selected, duties will be collected by carrier upon delivery.


Country / Region Import duties
EU None
US None
Hong Kong None
Australia None for orders below A$1000
15% for orders above A$1000
Canada ~20%
China ~30%
Japan ~8%
Korea ~8%
Singapore None for orders below S$400
7% for orders above S$400
United Arab Emirates ~5%
Others Please check local duties