Returns & Warranty Policy

Returns & Warranty Policy

Returns

We want you to love your Sahi London piece. If something isn't right, you may return most items within 30 days of the delivery date for a refund or exchange, provided the conditions below are met.

Eligibility for Return

To be eligible for a return or exchange, an item must be:

●        Unused, unworn, and in its original condition

●        Accompanied by all original tags, dust bags, and packaging

●        Accompanied by proof of purchase (your order confirmation email or order number)

Sale, clearance, and discounted items are final sale and are not eligible for return or exchange unless the item arrived defective.

How to Start a Return

●        Email info@sahilondon.com with your order number and the reason for your return.

●        We'll send you a Return Authorization (RA) number along with our Canadian returns address.

●        Pack the item securely with the RA number clearly marked, and ship it back to us using a trackable shipping method.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case Sahi London will cover the cost of return shipping.

Refunds

Once we receive and inspect your return, we'll process your refund to your original method of payment. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or card provider. You'll receive an email confirming once your return has been processed.

Exchanges

If you'd like a different size, colour, or style, we recommend placing a new order for the item you'd like and returning the original for a refund, since we can't guarantee stock will be available by the time an exchange request is received.

Warranty

Sahi London stands behind the craftsmanship of every piece we make. If an item shows a genuine manufacturing defect within the warranty period below, we will repair or replace it free of charge. Warranty coverage varies by product category, as each is made differently and wears differently — see the summary table and category details below.

Product Category	Warranty Period	Covers
Hand-embroidered bags & leather goods	12 months from purchase date	Defects in materials or embroidery workmanship under normal use
Jewelry (earrings, necklaces, bracelets, rings, brooches)	90 days from purchase date	Manufacturing defects in plating, stones, or clasps
Apparel (T-shirts, sweatshirts)	30 days from purchase date	Defects in fabric, print, or embroidery straight out of the box

Hand-Embroidered Bags & Leather Goods

Subject to the conditions and exclusions on this page, our bags and leather accessories are covered by a 12-month limited warranty from the original purchase date.

If a bag or leather good proves defective in materials or embroidery workmanship under normal everyday use within the first year, we will repair it or replace it with the same or a comparable style, at our discretion. The defective item must be returned to us before a replacement is issued.

This warranty does not cover colour transfer from denim or other dyed fabrics, damage from overloading or improper use, or wear to hardware and zippers from daily handling over time.

Jewelry

Subject to the conditions and exclusions on this page, our jewelry — including earrings, necklaces, bracelets, rings, and brooches — is covered by a 90-day limited warranty from the original purchase date.

This warranty covers manufacturing defects such as clasps that fail under normal use, stones or beads that come loose or fall out without mishandling, and plating that flakes or wears unevenly straight out of the box.

Because our jewelry uses fine plating, stones, and delicate findings, please note the following are considered normal wear and are not covered:

●        Gradual tarnishing, dulling, or colour change from contact with water, perfume, lotion, sweat, or air exposure over time

●        Plating wear on high-contact points such as ring bands and clasps after extended wear

●        Loosening of stones or beads caused by impact, snagging, or rough handling after purchase

●        Skin sensitivity or allergic reaction to metal alloys

To help your jewelry last, we recommend storing pieces in the pouch provided, and putting jewelry on after applying perfume, lotion, or hairspray rather than before.

Cosmetic concerns noticed straight out of the box (for example, a visibly uneven clasp or a stone that arrived loose) should be reported within 7 days of delivery. After 7 days, these are treated as wear and tear rather than a manufacturing defect.

T-Shirts & Embroidered Apparel

Subject to the conditions and exclusions on this page, our T-shirts, sweatshirts, and other embroidered apparel are covered by a 30-day limited warranty from the original purchase date.

This warranty covers manufacturing defects such as embroidery threads coming loose, print peeling or cracking with normal wear, and seams that fail under normal use — all when the defect is not caused by how the item was worn, washed, or cared for.

As noted on each product page, our embroidered apparel is hand wash only — this preserves the embroidery and print. The following are not covered under warranty:

●        Shrinkage, fading, or print damage caused by machine washing, machine drying, or high-heat ironing directly over embroidery

●        Normal pilling or softening of fabric with wash and wear over time

●        Fit or sizing concerns, which are not considered a defect — please refer to our size guide before ordering

●        Damage from snagging, stretching, or improper storage after purchase

If you receive an apparel item with a print or embroidery flaw straight out of the packaging, please contact us within 7 days of delivery with photos so we can resolve it quickly.

What's Not Covered — All Categories

In addition to the category-specific exclusions above, our warranty does not cover:

●        Normal wear and tear, including fading, minor thread loosening, or patina that develops over time

●        Damage caused by accidents, misuse, improper storage, or unauthorized repairs

●        Items altered or modified after purchase

●        Items purchased from a retailer or reseller other than sahilondon.com — please contact that retailer directly for warranty support

How to Make a Warranty Claim

●        Email info@sahilondon.com with your order number and 2–3 photos clearly showing the issue.

●        Include your full name, shipping address, and phone number.

●        If your claim is approved, we'll send you an RA number and instructions for returning the item.

Approved warranty replacements are provided once per item. Warranty claims are honoured with a repair or replacement and are not eligible for a cash refund.

Returns & Warranty Address

Sahi London Ltd

c/o Larkin Greenhouses Inc.

1231 Larkin Road

Niagara-on-the-Lake, Ontario  L0S 1J0

Canada

 

Please contact us at info@sahilondon.com before sending any return or warranty item, so we can issue your RA number and confirm the correct handling instructions.